If something isn't right, tell us within 14 days of delivery and we'll help you exchange or return it.
What can be returned
- Unworn, unwashed items with all original tags, dust bags and packaging.
- Items in the same condition they arrived in.
What can't be returned
- Items marked final sale.
- Earrings, swimwear and underwear, for hygiene reasons.
- Trade orders placed at minimum-quantity pricing, unless faulty.
How to start a return
- Email support@jostinenterprise.com with your order reference and the items you'd like to return.
- We'll reply with the return address and instructions.
- Once the items arrive and pass inspection, we refund to the original payment method or send your exchange, usually within 5 business days.
Return shipping is paid by the customer unless the item arrived faulty or we sent the wrong piece.