Every item is inspected by our team before it ships.
Our checks
- Materials, stitching, hardware and finishing.
- Labels, tags, serial and date codes where the house uses them.
- Packaging, dust bags and accessories that should accompany the item.
If you have a concern
Contact us within 14 days of delivery at support@jostinenterprise.com with photos and your order reference. If an item doesn't pass an independent authentication, we'll refund it in full, including shipping.